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Terms & Conditions

Dear Valued Customer,
Thank you for choosing JarCake for all your cake needs. By making payment, you are deemed to have read, understood and accepted the following terms. For the purposes of clarity, JarCake shall be referred to as “We”/“Our”/”Us” in this policy.

Payment Conditions
Pricing Policies
All prices are non-negotiable. We do not ‘price match’, as our prices are based upon our high standard of work and quality of ingredients used. Successful payment secures the listed price(s) for the order and prevents any further price increases up to the point of delivery, except in exceptional circumstances beyond our control, e.g., increase in ingredient prices, increase in fuel price, etc.
We offer discounts and other forms of promotional pricing from time to time. Hence it is our policy to display prices reflecting discounts or promotional pricing during the period of promotion.
We are committed to the avoidance of over or undercharging. To ensure pricing accuracy, it is our policy to clearly list all prices in SWISS FRANCS inclusive of delivery and any additional charges.
Placing an Order
To place an order, follow the instructions on the checkout page of this website. You are able to correct errors on your order up to the point at which you click on the “Pay Now” button on the “Pay” page. Orders can be placed up to a maximum of 30 days in advance of the intended date of delivery.
You must provide the requested information for us to process your order. We reserve the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. We will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects. The system will display a confirmation page listing out the details of your order. This confirms receipt of your order.
A contract between you and us is only formed when we receive your PayPal / credit / debit card payment / bank transfer and send you a confirmation email that your order and payment has been accepted. Please print a copy of the confirmation page for your records. For collection at our office, please also print the payment confirmation email and bring it to the office for collection as you will need to present the confirmation email to collect your order. For delivery option, please show the confirmation email to our delivery personal for identification purposes. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided or authentication has not been possible.
You will be required to pay for your order in only one of three ways, either by making a payment via bank transfer, PayPal or cash on delivery. For any PayPal payment, you must make payment within 12 hours of the placement of your order, otherwise we may cancel your order. For cash on delivery, amount should be given in exact change. Upon completion of your order you will receive an email, an automated order summary and an invoice.
Children/minors under the age of 16 must seek permission from their parents before placing an order and are deemed to have done so.
Orders can be cancelled at least 36 hours ahead of the scheduled collection / delivery date by calling our customer service hotline at +41 76 589 4799 however the value of the order can only credited as store credit to the purchaser's JarCake Account and not as a direct refund. Please note that cancellation of all orders will incur an administrative charge of CHF10. Cash on delivery orders are not cancellable.
Alterations & Changes to Your Order
It is your responsibility to read and check the details of your order thoroughly; any requests to amend an order must be made in writing at least 36 hours before the specified delivery/collection time.
All illustrations and descriptions displayed on our website or distributed by email, brochure or in any other way are for guidance purposes only and may not necessarily conform to the good(s) which you receive from us. We cannot guarantee that all the specific products, including ingredients and/or add-ons, used and/or included in the production and/or sale of our products at any given time will also be used and/or included for all present or future orders.
In all cases we will try to contact you to advise you of any such changes, however we reserve the right to replace these items for those of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and ingredients of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such products, without notice.
Allergies & Special Dietary Requirements
All our cakes contain gluten, gelatin, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may/could contain traces of nut. We will not be held responsible for any adverse effects arising from the consumption of our products by anyone suffering from intolerance or an allergy to nuts and/or any food.
Non-edible items may be used as decorations or packaging for the cheesecakes. It is your responsibility to ensure that any non-edible items are removed prior to consumption.
Delivery & Collection Conditions
Our cheesecakes can be collected directly from our office or delivered to you at a requested address. Delivery is by arrangement only and delivery charges apply. It is essential that when delivery is confirmed, someone is in to receive the cheesecake(s) at the specified time interval. If for any reason you are not present at the time of delivery or where you have provided an incorrect, inaccurate or incomplete delivery address, we will endeavour to re-deliver, however this will be subject to a re-delivery charge of CHF15. Alternatively, you may collect your cakes from our office. Alternatively, you may collect your cakes from our office.
We cannot be held liable for any damage that is rendered to the cake at the advised destination once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cheesecake(s) before we leave. Once the cake has been delivered and signed for, we will not accept any liability either for any damage sustained to the cake thereafter or for any failure to follow the instructions provided.
If you chose to collect the cheesecake(s), and are unable to fulfil the collection on the specified date within our office hours, please contact us to make the amendment. We will allow collection extension up to 7 days from the collection date. There will be no refund if the order is uncollected after 7 days. Once the order has been accepted, we will not be held liable for any damage to the cheesecake(s) once it has left our premises.
For cheesecake(s) that have been delivered/collected, any missing add-ons for the associated order will be refunded via PayPal within 3 business days accordingly.
Delivery Location
Currently we only deliver in Zurich zone 110 (Free for orders 80CHF and above; 15CHF surcharge for orders below 80CHF). Delivery to all other locations are possible on appointment basis. Please call +44 76 589 4799 for more details.
Force Majeure
Neither we, nor any delivery service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
Storage & Consumption
We pride ourselves on baking our cheesecakes lovingly with no additives or preservatives so we know exactly what goes into them. We are therefore unable to make a warranty as to the length of time for which the cakes will remain fit for consumption. We do however recommend our cheesecakes to be consumed within 48 hours from collection/delivery and they are best eaten when chilled. It is the responsibility of the customer to keep the cakes in the manner prescribed by us.
Our cheesecakes are packaged safely in glass jars. As such, they should arrive to you in the same perfect condition that they leave us in. Once you take your cheesecakes from us, they are yours to treasure. They don’t make any noise. So handle them carefully.
Feedback & Complaints
We take all complaints seriously however we ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays. We will endeavour to resolve all complaints within 3 business days of receiving them.
If our cakes need did not meet your expectations, complaints should be made within 24 hours of receipt of the cake(s) to be eligible for any form redress and if you should wish to request an exchange or refund then you must allow part or all of the cake, upon our request, to be collected by us to allow us to investigate the complaint (as per Refunds and Exchange section below).
Complaints regarding our cheesecakes or our services should be directed to our Customer Service team at +41 76 589 4799 or contact@jarcake.ch.
Refunds & Exchange
In the rare event that our cakes fail to meet our commitment to quality, a refund or an exchange may be offered at our discretion. We will endeavour to resolve all requests for refund or exchange within 3 business days of receiving the request.
Any request for refund or exchange must be made within 24 hours of receipt of the cake(s) and the complainant must allow part or all of the cake, upon our request, to be collected by us to allow us to investigate the complaint provided you have complied with any request by us to return the cake in dispute to our office. In circumstances where a refund is offered, it will be limited to the value of the cake in dispute and the funds will be transferred via PayPal within 2 business days of the complaint being resolved. Additional avenues of recourse other than mediation, whether it may be further compensation or otherwise, is not available.
In circumstances where you are eligible for a refund, we may at our absolute discretion offer to exchange the cake in dispute within 3 days of the complaint in alternative to providing a refund. Exchange will not be allowed in any other circumstances.
Die Geschichte von JarCake begann in einer kleinen Küche im Herzen von Zürich, wo Vebi sich nach einer einfachen aber köstlichen Art und Weise sehnt um eine gute Mahlzeit zu ergänzen.
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 Adresse:   Albertstrasse 8, 8005 Zürich
 Telefon:   +41 76 589 47 99
 Email:   contact@jarcake.ch
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